Returns & Exchanges
At Jones & Co, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all standard decor and furniture items. If your selection isn't the perfect fit for your space, we are here to help you find an alternative or process a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging to ensure they are protected during transit, ensuring all tags and inserts are included.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing